Case management can vary based on business function or industry requirements – investigative cases differ from
clinical case, which differ from family services management or regulatory requests. Fundamentally shared across
practices is the need for cross-disciplinary collaboration and a client-centric, outcome-specific management of dense
information throughout the case’s lifecycle. Regardless of the type of cases the Case Manager is working, the
following remain key success criteria:
- Ability to collect a myriad of information and artifacts fragmented in formats
- Flexibility to conduct and capture research across formats
- Ability to intelligently synthesize dense information into insightful data points
- Secure way for cross-disciplinary collaboration and intelligence gathering
Our DX360°® Case Manager solutions grants a secure, collaboration space for the federal workforce to access,
update, and resolve cases in a way that fulfills niche needs by case type while meeting the federal legal, security
and compliance requirements to protect sensitive case data.
Our PlatformFirst® for Microsoft Case Manager products provide a worry-free, Cloud-based solution that takes the
flexibility and ease of data collection and retrieval requirements for the Case Manager in mind while providing the
convenience of smart automation and predictive, machine learning intelligence necessary for timely resolution on
behalf of the clients.
These PlatformFirst® for Microsoft Case Manager products purpose-built platform design which take advantage of
low-code/no-code capabilities for agile configuration and deployment and maximizes use of the advanced platform
features. By leveraging the federally accepted Microsoft Dynamics platforms, teams achieve ease of integration with
the existing IT systems through tried-and-true connectors and APIs. The intuitive and mobile interface enables field
workers and teams to provide real-time updates at the convenience of an app – which enhances our overall ability to
collaborate and take timely actions to progress the case.
Learn more about our DX360°® Case Manager solutions below.
