Committment to Quality: Our Responsibility to You

Quality Matters because Your Experience Matters

Our certifications and appraisals demonstrate NetImpact’s commitment to quality – a tenet of our Core Value in taking pride in what we deliver. We understand our customers and partners expect top-notch services and products when they work with us and that trust is important to us. The processes and procedures we have put in place to achieve these acknowledgements help us ensure that we consistently meet and exceed your needs and expectations.

As an ISO 9001:2015, 20000-1:2018, 27001:2013, and 22301:2019 certified and CMMI-Dev Maturity Level 3 appraised company, our processes, tools, templates, knowledge library, and performance management meet international standards of quality that translate into meaningful results and outcomes you can enjoy.

What is it?

ISO 9001:2015 is a quality management system standard that helps organizations consistently meet the needs and expectations of customers and other stakeholders. This certification means the organization demonstrates its ability to consistently provide products and services that meet customer and regulatory requirements, while enhancing customer satisfaction.

ISO/IEC 20000-1:2018 is a service management system standard that helps organizations deliver effective services by defining processes for service management. This certification means the organization has implemented and demonstrates the ability to continually improve their service management system, including the design, transition, delivery, and improvement of services to meet agreed customer requirements.

ISO/IEC 27001:2013 is an information security management system standard that helps organizations manage and protect their information assets. This certification means the organization established, implemented, maintains, and continually improves its information security management system to ensure the confidentiality, integrity, and availability of its information assets.

ISO/IEC 22301:2019 is a business continuity managment systems standard that helps organizations prepare and respond to disruptions that appear. This certification means the organization has established, implemented, maintained, and continually improves their ability to repair outages, disruptions, and problems.

CMMI-Dev Maturity Level 3 is a process improvement model that helps organizations improve their processes for developing products and services. Organizations that achieve CMMI-Dev Maturity Level 3 have demonstrated that their processes are well-defined, repeatable, and continuously improving. companies must demonstrate that they have well-defined, repeatable, and continuously improving processes for developing products and services. This includes establishing and maintaining standard processes, implementing process improvements, and measuring and analyzing process performance.

How does it work?

Certifications and appraisals for ISO 9001:2015, 20000-1:2018, and 27001:2013, and CMMI-Dev Maturity Level 3 are achieved by implementing rigorous processes and procedures that focus on quality, efficiency, effectiveness, and customer satisfaction.

Achieving these certifications and appraisals requires a significant investment of time, resources, and effort. Companies must undergo rigorous audits, assessments, and evaluations to ensure that they meet the required standards and best practices and adhere to these strict standards.

This investment results in substantial benefits for both the company and its customers through increased operational efficiency and effectiveness. By defining and standardizing processes, the company can eliminate waste and reduce errors and rework. The company achieves higher productivity and customers achieve confidence and assurance that they selected a provider who possesses the operational maturity to deliver and protect high-quality products and services.

What value does it bring you?

In today's competitive global marketplace, we know you have options. We also know we will deliver on your expectations and more when you work with NetImpact. Our certifications and appraisals speak to our capabilities in ensuring high quality, efficiency, and effectiveness as competitive partner dedicated to customer satisfaction.

For you, that means increased reliability, consistency, and value. For you, that means the NetImpact experience each and every time.